Frequently asked questions
When is the mail shipped?
We ship all mail by the 5th of the month following the purchased edition.
e.g., August edition: sign ups close on August 30th, and are shipped out by September 5th.
When will I be billed?
You will be billed on the same day of your initial subscription each month.
e.g., initial subscription August 3rd, next payment September 3rd, and so on.
Do you ship internationally?
Yes, we ship internationally and the shipping is included in the subscription price!
How can I track my mail?
All mail is sent with standard stamps, so tracking isn’t available. Once shipped, please allow up to 14 business days for Europe delivery and up to 21 days for international delivery, before considering your mail lost. If you have not received your mail by then, please email contact@thelivingatlas.co
What do I do if my mail is damaged?
If your mail arrived damaged please email us at livingatlasmailclub@gmail.com with your name and photos of the mail, and we will arrange to send you a new one!
What do I do if my mail hasn't arrived?
Once shipped, please allow up to 14 business days for Europe delivery and up to 21 days for international delivery.
If your mail hasn’t arrived after the estimated delivery window, it’s possible it may have been delayed or lost in transit.
Please email us at livingatlasmailclub@gmail.com with the following information so we can verify your order and help resolve it: your full name + shipping address.